Frequently Asked Questions
Answers to common questions – contact us today to find out more.
What Types Of Care Does The Village at Gordon House Offer?
Three types of assisted living care are available: residential, regular assisted living and intensive. Our Personal Care Program is individually designed for residents who require additional care to meet their daily living needs. Medication administration, bathing assistance, dressing, grooming and escorting to meals and activities are just some of the special services we can provide. Warren’s House, a specialized secure unit, is offered for residents with Alzheimer’s and other dementia-related disorders. Occupational and speech therapy are also available.
Do You Provide Short Term Assisted Living Care?
Short-term stays that provide respite care services to seniors needing some assistance after surgery, during an illness, inclement weather, or when caregivers are out of town are available on a room availability basis. It is a great way to introduce you or loved one to what we have to offer.
How Do You Determine Which Placement is Appropriate?
The Administrator and Director of Resident Care will assess the resident to determine their level of care and the appropriate placement.
If A Resident Needs Change, Can They Be Reassessed?
Yes, residents may be reassessed whenever necessary. The three levels of care (residential, regular assisted living and intensive assisted living) are available to residents as their needs progress or as they require additional assistance.
How Does The Admissions Process Work For Assisted Living? What Do I Do if I Am Interested?
Once you have chosen to apply for admission, we ask you to complete the necessary paperwork. The process may take anywhere from one day to a week, depending on the availability of caregivers, family members and personal physicians providing information to our Administrator and Director of Resident Care.
What Is Included In The Daily Rates For Assisted Living?
Daily rates in our assisted living facility include: room (furnished rooms are available), personal care staff on duty 24 hours every day, offering general supervision as well as personal assistance with bathing, dressing, medication administration, and mobility; three delicious meals each day and snacks; resident activities program; wellness program; emergency call system linking resident with staff; daily housekeeping services, bed and bath linens; basic concierge service for appointment and transportation arrangements; chauffeured transportation within town limits; and all utilities (except telephone and cable or satellite television). A complete list is available upon request. Some items not included in the assisted living daily rate are: personal shopping service, beauty and barber services, laundry service, chauffeured transportation beyond town limits, guest meals, private group dining, medication, or physician services.
Are Guests Permitted To Eat In The Dining Room With A Resident?
Yes, guests are welcome to dine with residents. We ask that our guests call 24 hours in advance to make a reservation. The charges for the guest meals vary depending on the meal. Residents and guests are also welcome to use our private dining room. Reservations are required.
Do You Allow Wheelchairs, Walkers And Electric Carts?
Yes, many of our residents have wheelchairs, walkers and electric carts. We do not, however, supply any type of medical equipment; this must be purchased separately.
Is Smoking Permitted?
Smoking is permitted outside only in designated smoking areas.
Do You Offer Cable TV?
Yes, our rooms are cable ready and services can be provided with various packages for service from an outside vendor.
Is There An Additional Fee For Utilities?
All utilities, except for telephone and cable services are included in the monthly fees.
Can I Use My Current Physician?
A resident staying at The Village at Gordon House is welcome to continue with their current primary physician. However, there is an independent physician conveniently available on-site that has laboratory services in their office, if needed.
Do You Have A Salon Or Beauty Parlor?
Yes, we have salon services for both men and women.
Are There Recreation and Exercise Rooms?
Activities are held both within and outside our community. We have planned exercise programs to suit the needs of our residents. We offer a variety of activities to appeal to many different tastes and interests.
Is There A Waiting List?
We do have a waiting list. If you would like to be on this list please let us know. You or a family member will be notified when a room is available.
Can I Place a Room on Hold?
Yes. Payment of the admission fee will hold your room reservation.
Does Medicare/Medicaid Cover Any of The Costs?
No. Assisted Living must be paid privately and/or utilizing long-term care insurance or veterans benefits to cover some or all of the costs. Our Administrator can help you navigate these options.
How Much Does Assisted Living At The Village at Gordon House Cost?
Rates vary according to resident needs and room sizes. Please call (540) 832-2286 and speak to the Administrator to request pricing information.
When Are Visitors Welcome? May Residents Leave The Facility?
Visitors may stop by at any time. Visitors and residents may come and go as they please (unless it adversely affects medical treatment).
What Are The Rooms Like?
Resident accommodations vary in size. They all have private baths. You can bring your own furnishings and personal items. We do, however, provide furnished accommodations if that is what a resident desires or for those who are respite stay residents.
What Is The Staff Turnover Rate?
The Village at Gordon House has a very low staff turnover rate which enhances the consistency of quality care. On average, our staff has been here five years or more, and our Administrator has worked here over 30 years!
Is The Village at Gordon House Affiliated With Any Organizations (Church, Hospital, etc.)?
No, The Village at Gordon House is an independent company and is not affiliated with any other organizations.
When Are Tours Available?
Plan a visit to discover the beauty of The Village at Gordon House. For more information or to arrange a personal tour, please call (540) 832-2286. Staff is available for tours between 8:30 am and 5:00 pm, Monday through Friday. After-hours tours are available by appointment. If you have a group that would like to tour the facilities, please call in advance to make arrangements.
Have Your Own Question?
Our team of friendly, knowledgeable staff is here for you! Please contact us or schedule a visit.
Come see how our unique, “boutique” approach to elder care breaks the institutional mold. Our small size, high staff ratio, and focus on the individual are just some of the things that set us apart. Schedule a tour or stop by today – visitors are always welcome.